EEC has been ISO 9001 certified without a break in coverage since 1987. EEC prides itself on our long history of application of the ISO 9001 for manufacturing weather radar and satellite ground station systems. The ISO 9001 standards are based on a number of quality mangement principles, including a strong customer focus, the motivation and implication of top mangement, the process approach, and continual improvement. By utilizing ISO 9001 standards, EEC ensures our customers receive consistent, high-quality products and services every time. [Registration Number: 950 99 0537]

Protecting People and Assets
July 18th, 2024

Global Services

How Can We Help?

To help you maximize your radar or satellite system performance, EEC has made strategic improvements to our ongoing support services. Along with on-site maintenance and advanced training programs, we have recently upgraded our worldwide technical support network, and added three global support centers for faster responses.

EEC Worldwide Installations

Worldwide Technical Support

Your EEC remote sensing system represents a significant investment in time, people, and money. That is why we have upgraded our technical support centers to give you 24/7 live telephone support. No matter what time of day or from where you are calling, you can talk to a trained, courteous EEC representative to help you solve the issue.

Customer Support

Three Support Centers

EEC has remote sensing system installations in over 110 countries on every continent. To fully support all of these sites, we have opened fast response service centers in Bonn, Germany; Melbourne, Australia; and at our headquarters in Enterprise, Alabama. By placing these service centers in strategic positions around the globe, we can respond to you quickly and efficiently.

On-site Maintenance

Our customized training programs teach your personnel how to perform routine care and calibration of your systems. To augment existing maintenance programs, many customers also take advantage of our annual support and preventive maintenance plans. If the remote sensing system has internet connectivity, we can check it via our remote diagnostic capabilities. And finally, should you encounter a bigger issue, we can send a factory trained technician directly to the site to diagnose and correct the problem.

Advanced Training

The forward-thinking technology available in an EEC remote sensing system is capable of producing advanced information which exceeds the current needs of most users. Should your requirements specify this level of information, or your installation utilizes some of our most sophisticated equipment, we offer optional enhanced training in the use and maintenance of these features. In addition to operations and maintenance training, EEC also provides basic, intermediate and advanced courses in radar meteorology, satellite meteorology, and image interpretation.